Professional trainers in favour of your business needs

Who are we?

Business Academy Pro includes professionals who have been working in leading companies on the Bulgarian market. We have gained your experience working for companies from telecom, IT, outsourcing and insurance industries.

We are experienced at training, consulting and project management

Why should you choose our assistance?

We will investigate your current needs and We will prepare a program, project plan or training complied with the scrutiny made by us.

We wil be glad to help you quickly and at the affordable and competitive price.

Our team:

Veselin Atanasov , Certified training professional

With more than 15 years experience, Veselin gained his skills in some of most successful Bulgarian outsourcing, IT and telecom companies –
• Telenor • A1 • Hewlett-Packard Global service center • Ttech Eastern Europe.

Veselin has graduated engineer sciences and owns master degree in telecommunications. Additionally, he has a master degree in pedagogy and methodology of training issued by Plovdiv university “Paisii Hilendarski”

Team management

You have a task to form a team of your own? You have been promoted to a managerial position recently? You are a team manager who wants to improve your leadership skills?

In all these cases our team will be at your disposal.

• Defining the specific roles and competencies in the team
• Choosing the team members
• Motivation
• Retaining the key members of the team

Successful leadership

Leader or Manager? What is the difference?

Our specialized trainings will help you to be successful in each one of these roles.

• Leader or Manager?
• Feedback-theory and practice
• Talents development
• Time management

Be a great seller

What makes us successful sellers? Whether sell skills are a gift from the destiny or we can learn and improve them?

Please, make the best of our practical advice for successful sales in the following trade channels:

• The predecessors of success. Motivation
• Telemarketing
• Retail sales channels
• Business sales

Customer care management

Is it difficult to you to make your clients satisfied?

We will introduce to you the trendy and efficient approaches how to be focused on your clients, to handle their complaints and to win their respect.

• Customer care via call center
• Customer service in the shop
• Managing back office
• Complaint management

Client contact center – efficient management

If you are in a process of client contact center creation or you want to make your existing one more efficient, our expertise will be in your favour in the following areas:

• Core infrastructure
• Telemarketing
• Contact centers types
• Key performance indicators
• Applicable trainings for differentlevel of employees

Train the trainer

The course is intended for experts who has to transfer specific knowledge to their colleagues.

• Training needs analysis
• Training passport. Training catalogue
• Types of adult learning. Most effective training methods
• Types of audiovisuals
• Training effectiveness assessment

Specific trainings

We prepare and present a wide range of trainings tailored to your company’s needs.

• Project management
• Consulting in case of CRM platform implementation
• Service desk
• ISO certificates implementation*

Consulting

The purpose of our consulting is to explore in depth the problems and challenges facing your business by providing solutions which will optimize the business process and help you find the way your team and management to achieve your company’s high goals.

Contact us